Senior Service Planner/Scheduler (Project Management)

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The Senior Service Planner/Scheduler is responsible for developing and analyzing innovative transit service plans and operating schedules that enhance cost-efficiency and customer satisfaction. This role involves regular data analysis, schedule optimization, stakeholder collaboration, and quality assurance to ensure reliable and effective transit operations.

DUTIES & RESPONSIBILITIES:

Transit Service Planning and Analysis

Develop and optimize strategic service plans and operating schedules to drive continuous operational improvement.

• Develop short to mid-range service plans aligned with agency goals.
• Analyze ridership trends, demographic data, and traffic surveys to identify service improvement opportunities.
• Generate and evaluate computerized run cuts, schedule alternatives, and detailed operating schedules (including special event timetables and annual service plans).
• Address route modifications, service discontinuations, and capacity adjustments to maintain cost-effective operations.
• Track key performance indicators for transit services and adjust plans based on real-time data and feedback.
• Work closely with cross-functional teams to ensure that proposed schedules are feasible and sustainable.
• Participate in and review long-term planning studies regarding capacity requirements, service configuration, level of service, and network integration, and make specific recommendations.
• Conduct research, analyze data, and prepare reports. Utilize analyses to make recommendations for service and various projects/studies.

Stakeholder Engagement and Quality Assurance

Represent the agency externally and ensure high-quality transit scheduling through robust quality assurance practices.

• Serve as a liaison with public agencies, Transportation Management Organizations, and community groups to discuss transit service modifications.
• Participate in Major Investment Studies (MIS) and capital projects, providing insights on fixed guideway systems and feeder networks.
• Implement quality assurance procedures to monitor and enhance scheduling accuracy and efficiency.
• Prepare and present comprehensive service performance reports and schedule updates to internal and external stakeholders.
• Actively solicit and integrate feedback from community groups and partner agencies to refine service plans.

Team Management and Leadership

Lead and develop a high-performing planning team.

• Foster a collaborating environment that encourages innovation, continuous improvement, and effective teamwork.
• Recruit subordinate staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.  Conduct performance reviews, and hold employees accountable for the performance of their positions.

OTHER:

• Additional duties as required.

QUALIFICATIONS:

Required

• Bachelor's degree in Transportation, Urban/Architectural Planning, Engineering, Business Administration, or a related field.
• Minimum of five (5) years of combined experience in transit service planning and scheduling, transit operations, transportation demand management, transportation planning techniques, and/or run cutting techniques and methods.
• Proficiency in manual and computerized schedule making techniques.
• Competence in transit planning and scheduling software (e.g. Trapeze, Hastus, Remix, or similar).
• Ability to utilize GIS software (e.g. ArcView, ArcMap).
• Proficiency in quality assurance methods used in schedule production.
• Working knowledge of statistical principles and survey techniques.
• Valid Colorado Driver's License.

Preferred

• Prior experience in team leadership, supervision, or employee mentoring.
• Proven experience in stakeholder engagement, preferably within the transportation sector.
• Additional certifications in transit planning, scheduling, or management.

Knowledge, Skills, and Abilities

• Strong analytical skills with the ability to interpret data regarding ridership, demographics, traffic surveys, maps, costs, and revenues.
• Excellent oral and written communication skills with effective presentation skills.
• Strong time management skills with the ability to plan, organize, and prioritize work while meeting multiple deadlines.
• Expertise in transit planning, scheduling, and run cutting techniques.
• Effective team management and leadership skills, including team coaching, performance management, and recruitment.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to exercise independent judgement in solving complex problems using logical reasoning.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.

Or: 

An equivalent combination of education, experience, knowledge, skills, and abilities may be considered.  

OR:

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP:

Based on job performance and experience/education the next step on the career map for this position may be:

Pay Range:

$100,284.00 - $141,650.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.

To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.