Associate Application Support Analyst - Remote - Nationwide (Healthcare)
Remote, Nationwide - Seeking Associate Application Support Analyst
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.
Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Works with end users to resolve application issues promptly.
- Sets up and maintain auxiliary files such as charge/procedure codes, insurance file, location file, etc.
- Works with vendor(s)/interdepartmental staff to resolve application issues.
- Creates and manages user IDs.
- Monitors and responds to system messages.
- Responds to user questions or problems and refers inquiries to other Information Systems staff according to established practices.
- Assists with electronic file transfers.
- Keeps management informed of any major issue or problem and its status.
- Controls and manages key passwords for the AS400.
- Ensures supplies are on hand, i.e., tapes, CDs, cleaning tapes.
- Works with software vendors to resolve any application issues.
- Places service calls to equipment vendors, if needed.
Required Experience and Competencies
- Two (2) years of application support experience with coding and document imaging systems, preferably Optum and Laserfiche, required.
- Experience documenting operational procedures and working with end users in resolving problems required.
- Familiarity with standard concepts, practices, and procedures required.
- Associate degree or certification in IT and/or application support related field preferred.
- Familiarity with medical billing applications, Laserfiche application, and Optum coding application.
- Customer/client orientation with excellent customer service skills.
- Strong interpersonal skills.
- Debugging skills.
- Problem-solving, troubleshooting, and decision-making skills.
- Solid oral and written communication skills.
- Research skills - ability to identify and seek needed information.
- Ability to multi-task.
- Good organizational skills.
- Ability to work independently, potentially from a home office or other remote location.
- Ability to set priorities with department objectives.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
- Monthly wellness events and programs such as yoga, HIIT classes, and more
- Trainings to help support and advance your professional growth
- Team building activities such as virtual scavenger hunts and holiday celebrations
- Flexible work hours
- Opportunities to attend Vituity community events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP, travel assistance, and identify theft included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $19.63 - $24.04, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants only. No agencies please.
