End User Computing Technician - Atlanta, Georgia (Information Technology)
Are you a tech-savvy problem solver who thrives on helping others? Join The E.W. Scripps team in Atlanta, Georgia as an End User Computing Technician II where you'll provide critical technical support that keeps our organization running smoothly. In this role, you'll be the technology lifeline for our employees, ensuring they have the tools and support they need to excel in their work.
WHAT YOU'LL DO:
Respond to service desk tickets, troubleshooting hardware and software issues for end-users
Install, configure, and maintain hardware and software on desktops, laptops, printers, mobile devices, and other peripherals
Maintain and update systems to ensure software and operating systems are up to date and free from bugs and malware
Diagnose and repair hardware issues, including replacing hard drives, motherboards, and memory
Provide training and support to employees on effective hardware and software use
Document all support activities in the Scripps incident management system
Maintain accurate inventory of hardware and software assets
Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies
WHAT YOU'LL NEED:
High School Diploma preferred
1-3 years of desktop support experience
Microsoft Certified Desktop Support Technician (MCDST) or similar certifications desired
WHAT YOU'LL BRING:
Working knowledge of hardware, software, and operating systems including Windows, macOS, and Linux
Working knowledge of Azure, Entra, Intune, Jamf, and similar enterprise tools desired
Familiarity with Dell/HP and Mac laptops
Understanding of network protocols, troubleshooting techniques, and diagnostic tools
Strong communication skills
Excellent customer service abilities
Attention to detail and problem-solving skills
Ability to work independently and in a team environment
Skills in documenting technical support activities and maintaining accurate records
WORK ENVIRONMENT:
Must be able to lift up to 50 pounds
Requires ability to sit for long periods, listen and converse over the telephone, and frequently type on a computer (4+ hours per day)
Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings
Ability to be on call and support a 24/7 operations environment as needed
#LI-SM2 #LI-Onsite
If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.
SCRIPPS' COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
ABOUT SCRIPPS:
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation's largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation's largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps' long-time motto is: “Give light and the people will find their own way.”
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
