Customer Success Manager, Industrial Software (Finance)
KEY RESPONSIBILITIES
- Develop and maintain strong relationships with customers to understand their business goals and challenges.
- Provide ongoing support and guidance to ensure customers are effectively utilizing our industrial software solutions.
- Identify opportunities for upselling and cross-selling additional products and services to enhance customer value.
Key Success Factors (Key Metrics / KPIs / Deliverables)
- Customer Health across assigned accounts
- Overall product usage
- Depth and breadth of usage
- Length of customer engagement
- Need for support
- Survey results
- Product feedback
- Community involvement
- Overall relationship
- Net Recurring Revenue growth
- Delivery of engineering services on time & above customer expectations
- Identify upsell/cross-sell within the assigned account
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
To unlock the next level of value, businesses are ramping up efforts to profitably improve safety, sustainability, and productivity with intelligent autonomous operations. This is a journey of increasing digital maturity fueled by improved intelligence with AI-embedded operations. To reach this goal, industrial companies need industrial-grade software that enables the delivery of domain-specific outcomes. Honeywell Connected Industrials (HCI) offers industrial operations products that drive outcomes for asset reliability, safety, competency, and productivity, end-to-end process optimization, OT cybersecurity, sustainability, and operational excellence. Honeywell Connected Industrials provides enterprise and site-specific solutions designed to improve performance, reach sustainability goals, and craft a rock-solid security network.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click hereAs a Customer Success Manager here at Honeywell, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our industrial software solutions. Your expertise will help drive customer satisfaction, retention, and growth by providing tailored support and guidance to our clients. In this role, you will impact customer satisfaction and loyalty by developing strong relationships, understanding customer needs, and ensuring they receive maximum value from our solutions. Your efforts will contribute to the overall success of our business and enhance our reputation in the industry.YOU MUST HAVE
- 10+ years of industrial experience (Operations OR Technical Services OR Software Engineering OR Software Sales OR Software Consulting OR Software Support OR Software Customer Success etc.) working with Global/Enterprise accounts
- Strong customer interaction skills, with the ability to engage industrial clients through outcome-based solutions and foster long-term relationships.
- Ability to influence at HQ level to ensure top-down adherence to agreed plans.
- Must be open to travel throughout the USA to meet with clients.
- 10+ years of experience in Alarm Management OR Advanced Process Control OR Operator Training Simulator OR Production Accounting and Reconciliation OR Process Simulation etc.
- Refinery or Petrochemicals or Mining operations/ technical services experience.
- Knowledge of Industrial customer success management or product management or project management or engineering management.
- Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
- Good understanding of regional customers - culture and dynamics
- Ability to influence leadership.
- Experience in Gainsight and Salesforce
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
