Manager Fiber Engineering (Architecture)

Position Title: Manager – Fiber Engineering (M2)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.     

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role

Responsible for the day-to-day activities of the fiber engineering and construction teams within an assigned geographic area. These area based teams all perform their duties within the service territory and focus on designing, implementing, and maintaining fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber engineering team is expected to maintain open communication across all areas of the business and work as a unit with consistency while designing, implementing, and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.    

Responsibilities

• Manage a team of Fiber Engineers, Fiber Planners, and Construction Managers in support of the District's network design, implementation and maintenance
• Manage node and fiber network maintenance support 24 hours, seven days a week, 365 days a year
• Schedule and prioritize the workload of the fiber engineering and external vendor resources within an assigned areaManage record documentation completed by Fiber Engineers and Construction Managersand contract resources associated with Crown Caste's fiber network infrastructure.
• Overall responsibilities for fiber asset management associated with the implementation and maintenance of fiber networks and services
• Develop district level long range network plan to support future growth
• Work with & train staff to use Fiber Optic test equipment including OTDR, PMD, Optical Spectrum Analyzer, etc.
• Partner with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program.
• Work jointly with the leadership from the Permitting, NOC, Construction, Field Operations, and Change management teams.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Manage the assigned areas respective CAPEX and OPEX budgets
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach both direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.

Education/Certifications

• Minimum high school diploma required
• BS/BA with preference to Civil, Construction, or Electrical, Engineering Degrees or equivalent work experience required

Experience/Minimum Requirements

5+ years experience performing (or equivalent work experience):

• Direct supervision/management of employees
• Fiber engineering design, splicing and/or construction implementation experience
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
• Experience with GIS mapping tools
• Working knowledge of fiber construction standards (aerial and underground)
• Working knowledge of NESC, NEC and OSHA standards preferred

Other Skills/Abilities

• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
• Network Operations logistics and dispatch management experience in the Telecommunications industry
• The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence.
• He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
• Ability to diagnose work flow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position needs to be able to operate in a fast paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
• Position must be available for emergency support on a 24 hour X 7 day basis

Organizational Relationship

Reports to: District Director Engineering and Operations or District Manager of Engineering and Operations

Title(s) of direct reports includes but not limited to: Supervisor Fiber Engineering, Supervisor Network Construction, Senior Fiber Engineer, Fiber Engineer, Fiber Planner, Construction Manager, and Operations Coordinator

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

Compensation

The pay range offered for this position is $116,400.00 - $160,100.00 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Engineering