Service Delivery Manager (Administrative)
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of ‘Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals' lives better makes life better – join our team today!
Your role:
We are seeking a Service Delivery Manager to drive global infrastructure delivery and operations across Hybrid Cloud & Hosting, Identity, Platforms & Security, Workplace, and Network.
You will play a key role in ensuring stability and resilience while helping Elanco scale faster through automation, smarter data use, and self-service powered by Generative AI. Since our separation from Eli Lilly & Company, we've built a strong operations foundation—now we're growing the team to take it to the next level.
Your Responsibilities:
Delivery and Planning
Owning the delivery of infrastructure projects and improvements from start to finish.
Planning projects with team members
Hosting day to day meetings across the team (e.g. planning meetings, stand-ups, backlog reviews, status updates, retrospectives)
Managing the creation, review and approval of project documentation (e.g. charters, user stories, designs, plans, communications, release notes, testing).
Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work.
Managing the risks, assumptions, issues and dependencies across the team
Taking ownership of issues and working with the right people to resolve them Facilitating commercial activities (e.g. creating SoWs, change requests)
Stakeholder & Communications Management
Communicating to different audiences (e.g. immediate team, senior leaders, end users)
Proactively collaborating with IT and Business stakeholders to plan activities, changes, deployments etc.
Representing the status of projects in various forums inside and outside of the TechOps team
Managing requests or escalations related to your projects
Creating views of work for different people (e.g. roadmaps, timelines, gantt views, dashboards)
Service Delivery Management
Governing external partners to ensure they are delivering the service we expect
Reporting on the performance of external partners (e.g. KPIs, SLAs)
Managing escalations with external partners, working closely with the Vendor Management Office (VMO)
Ensuring we are adhering to IT Service Management processes
Team Management
Managing the resourcing and capacity across the team
Sharing best practice for Agile ways of working
Ensuring security, privacy and quality practices are embedded in everything we do
Improving the way we do things and looking for opportunities to simplify
What You Need to Succeed (minimum qualifications):
Required Qualifications
Bachelor's degree in IT or related field
3–5 years of project management experience
Background in infrastructure projects
What Will Give You the Competitive Edge (Preferred Qualifications)
Experience in global or enterprise-scale infrastructure environments
Exposure to automation, self-service, or digital transformation initiatives
Familiarity with Generative AI and emerging IT operations technologies
Strong track record of simplifying complex processes and driving adoption
Experience coordinating across multiple vendors or third-party partners
Familiarity with ITIL, Waterfall, and Agile
Experience with service management tools (e.g., ServiceNow)
Strong communication, organization, and problem-solving skills
Ability to influence, facilitate, and work collaboratively across teams
Additional Information:
Travel: 0-10%
Location: Global Elanco Headquarters - Greenfield, IN - Hybrid Work Environment (New HQ opening October 2025- Downtown Indianapolis)
Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
Multiple relocation packages
Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
8-week parental leave
9 Employee Resource Groups
Annual bonus offering
Flexible work arrangements
Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
