Service Technician - BTR (Maintenance)
Position: Service Technician BTR
JOB TITLE: Service Technician BTR
REPORTS TO: Community Manager BTR
DIRECT REPORTS: No
Who We Are
BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come from and are ready to tackle what's next. Come join us!
Role Overview
As the Service Technician BTR, you'll have a big mission. If you choose to accept it, your mission will be to assist with the oversight of the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the properties. You may be involved in new construction or modification of existing properties. The Service Technician Build to Rent will be responsible for multiple site visits weekly and running between one and four communities simultaneously. The Service Technician BTR must exhibit a strong commitment to the service needs of internal and external customers and represent the company professionally and courteously. As you can likely tell, 'how' things are done matters just as much as ‘what' was done here at BH!
Key Responsibilities
- Uses service request system to schedule and establish priorities with daily assistance from the Community Manager BTR and Service Manager BTR.
- Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to the following areas- HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies; including exterior grounds and common areas of the property.
- Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
- Complete understanding and working knowledge of the company's policies and procedures. Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
- The ability to use independent judgement while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities.
- Works with the office team and Maintenance supervisor completing move in/move out reports. Completing work per schedule, discussing as needed any major expense before acting. Reporting to Community Manager BTR when completed units are ready to show.
- Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Manager. May assist with repairing hazards.
- Shares on-call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
- Assist with inventory and ordering supplies and may be responsible for pick-up of supplies as needed.
- Other duties as assigned
You Have
- Minimum of one year of working knowledge with all major types of general maintenance, safety, heating, and air conditioning experience.
- Basic computer skills/knowledge required to perform job functions.
- Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
- Regularly performs manual, task-oriented work under direct supervision.
- High School or GED (General Education Diploma) is a plus.
- Required to provide own (industry-specific) hand tools and ability to travel to multiple work locations.
- HVAC certification or ability to obtain
- EPA Certification in areas of Type II-domestic HVAC systems, 410A- or ability to obtain
- CPO (Certified Pool Operator) or ability to obtain
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lifting up to 50 pounds.
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Ability to work with both hands for frequent grasping and manipulation.
- Push or pull items and reaching overhead.
- Operation of a motor vehicle onsite, if applicable.
- Exposure to all weather conditions.
Seniority Level: Experienced
Industry: Property Management
Employment Type: Full-Time
Location: Onsite
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs. Traveling to and working onsite up to a minimum of 95% of the time
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.
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