Boat Ramp Attendant (Personal Services)
afe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.
The Boat Ramp Attendant is responsible for assisting members and the public as a trained spotter offering safe direction at the ramp for launching and retrieving trailer-able vessels. This may include, but not limited to, giving information on safe turn around, parking, limits of the space and general facility, products and services, assisting with maintaining a clean, clear launch surface, patrolling for unauthorized docking of vessels in restricted spaces and collecting ramp fees. Must maintain situational awareness and work within an active construction zone safely and effectively. This role is also referred to as Member Services Specialist.
Essential Duties and Responsibilities
- Developing and maintaining effective and friendly working relationships with contractors, staff, members, guests and dealing with conflict effectively, courteously, and tactfully
- Responding to member questions and needs
- Providing excellent customer service
- Dealing with conflict effectively, courteously, and tactfully
- Accepting and reconciling daily cash, credit card payments
- Routine maintenance tasks including garbage collection, keeping roadway and launch waters clear of debris
- Ability to conduct professional radio communication with teammates and operate an iPad with POS technology
- Provide information on marina products and services
- Available to work overtime when required
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training
- Wear proper personal protective equipment as required for the task or work area
- Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- High school diploma or equivalent preferred
- Prior marina experience preferred
- Previous customer service experience preferred
- Proficient in Microsoft Office
- Ability to stand for long periods of time
- Ability to lift 20 pounds unassisted
Minimum Soft Skill Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/. #marinacareers
