F & B Administration Supervisor - (Full Time) - Waldorf Astoria Las Vegas (Finance)
The Food and Beverage Administration Supervisor supports the operational and strategic goals of the Food & Beverage division. This role is responsible for ensuring smooth administrative operations, coordinating guest and group requests, supporting senior leadership, and assisting with data-driven decision-making. A strong communicator and detail-oriented professional, the ideal candidate thrives in a fast-paced hospitality environment and demonstrates exceptional organizational, technical, and interpersonal skills.
Key Responsibilities:
- Guest & Team Communications:
- Promptly answer and manage all incoming telephone calls.
- Respond to guest and team member inquiries with professionalism and efficiency.
- Dispatch service requests in a timely and friendly manner.
- Group Coordination & Event Support:
- Oversee special group requests, amenities, and customized banquet functions.
- Coordinate and execute in-suite hospitality events and large party bookings at F&B venues.
- Guest Experience & Resolution:
- Implement and manage guest resolution strategies across the division.
- Collaborate on training initiatives to maintain a culture of service excellence.
- Administrative & Technical Support:
- Serve as the property administrator for universal desktop and point-of-sale (POS) button creation/programming.
- Maintain accurate documentation and records for administrative functions.
- Assist in the development and maintenance of Standard Operating Procedures (SOPs) for the division to ensure consistency, quality, and compliance.
- Handle a variety of general office responsibilities, including processing administrative paperwork, managing team member scheduling and payroll, overseeing inventory and equipment maintenance, and monitoring guest feedback and comments for continuous improvement.
- Leadership & Onboarding Coordination:
- Facilitate onboarding processes for new Food & Beverage leadership team members.
- Support all administrative tasks as needed for senior F&B leaders, including scheduling, travel arrangements, and communications.
- Financial Oversight & Analysis:
- Perform financial analysis for the F&B division to support budgetary decisions.
- Maintain and organize records, reports, and data for operational use.
- Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback
• Other duties as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
