Access Manager (Education)

Who We Are
St. Francis Healthcare System of Hawaii has built a legacy of creating healthy communities. From introducing medical firsts to the islands over the years, to caring for kupuna, caregivers, and keiki today, we have held true to our Franciscan core values of peacemaking, simplicity, joy, and charity. Each team member is important to carrying out our mission through their commitment and compassion for helping others. Our team members thrive in a supportive environment where excellence, teamwork, and dedication are cultivated and valued. For us at St. Francis, healthcare is not simply a job but a devotion and calling to serve. We welcome you to join the St. Francis Healthcare System of Hawai'i 'ohana to continue our legacy of caring for Hawai'i's people.
About the role

The Access Manager oversees referrals and access for St. Francis Hospice and supportive services to meet hospice census and community outreach goals. This position nurtures and maintains strong relationships within the healthcare community and general public to build a healthy referral pipeline.
This role leads referral/admissions teams and vendor partners to ensure efficiency and high-quality access. Success is measured using key metrics, such as referral volume, referral-to-admission conversion rate, average time from referral to admission, non-admit rates, and timeliness benchmark.
Communicates and Connects - Seeks to understand. Asks others for input and feedback,including those with different backgrounds, experiences, and points of view. Actively listens and ensures that people are heard and can raise concerns. Clearly and openly expressesideas. Adjusts communication to fit the audience. Keep others appropriately informed of goals and objectives.Cultivates Collaboration - Supports individual and team efforts by encouraging, influencing,and engaging others with different backgrounds, experiences, and points of view. Establishes working partnerships, actively participates with team activities, and works through differences to achieve shared goals.Serves with Empathy and Compassion - Demonstrates a service orientation and encourages a culture of compassion and empathy in all interactions with patients, customers, partners, communities, and colleagues.
Experienced in:
Business Development & MarketingReferral Process LeadershipStart of CareData ManagementPeople ManagementVendor ManagementDepartment Operations
LICENSES/CERTIFICATIONS: Registered Nurse License in the State of Hawaii