Desktop Support Analyst-Jonah Field (Project Management)
ABOUT US
Jonah Energy LLC is a leading oil and gas exploration, and development company headquartered in Denver, Colorado with operations in the Green River Basin of Wyoming and Permian Basin in New Mexico. As one of the largest privately held producers in the United States, we are committed to producing oil and natural gas in an environmentally responsible manner. We drive value through the strategic acquisition of cash flowing assets, the development of new opportunities and the continuous optimization of existing production.
POSITION SUMMARY
The Desktop Support Analyst is responsible for providing first-tier technical and user-level management and support of the company' desktop and laptop computers, software, phones and related peripheral technology. This role involves diagnosing and resolving hardware and software issues, offering computer assistance via telephone, remote access, and hands-on support. Additionally, the Desktop Support Analyst works the Service Desk operations, documenting help desk tickets and resolutions. Furthermore, this position assists in the daily administration of computer, network, CCTV, IP phone, truck radios and other IT team field issues. The Desktop Support Analyst is based in the Jonah Field Office and reports to the Director – Information Technology.
ESSENTIAL RESPONSIBILITIES
- Maintain respectful and productive working relationships within and across all work groups, ensuring effective collaboration and cooperation.
- Create a work environment that is consistent with the company's Purpose, Vision & Core Values.
- Effectively utilize work order (Service Now) ticketing system to manage operational tasks, and document tickets/ resolutions
- Perform diagnostics, troubleshooting and installation of multiple IT systems in office and field sites.
- Meet users in the field (Rigs, well pads, etc.) to resolve issues for users who need to remain on-site.
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Provide desktop hardware and software troubleshooting and support including but not limited to:
- Software installation and configuration, hardware upgrades and repairs, warranty exchanges, and retired hardware disposal.
- Maintain printers, projectors and other peripheral technology.
- Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment.
- Provide user assistance in the specification and procurement of new software.
- Provide user assistance and coaching in the best practice use of existing software and hardware.
- Assist with implementation of new software and major software upgrades.
OTHER DUTIES
- Maintain equipment inventory lists.
- Help IT team identify and define end-user needs.
- Availability for rotating after hours /weekend Service Desk support.
- Perform other duties and projects as assigned to support the success of the department and company
SUPERVISORY RESPONSIBILITIES
- None
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal and written communication skills; effectively converse with all levels of the company, customers, business associates
- Proficient computer skills in Microsoft Office Suite
- Organized to prioritize work to meet deadlines
- Highly customer focused and service oriented
- Professional integrity and accountability
- Work in fast-paced, collaborative environment
- High analytical and strong problem-solving skills to bring tickets and users technical issues to quick resolution
- Excellent attention to details to perform work accurately
- Assembly, maintenance of printers and troubleshooting of computer hardware
- Installation and debugging of software
- Working experience on operating systems Microsoft Windows 10, Android, and iOS
- Understanding of network systems servers, routers, switches TCP/IP and LAN technology
- Safely operate motor vehicle in adverse weather conditions
REQUIRED EDUCATION AND QUALIFICATIONS
- Associate in applied science degree in Information Technology or related field
- 5+ experience years in Desktop Support
REQUIRED CERTIFICATIONS AND LICENSES
- None
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
- Previous experience in Oil and Gas Exploration & Production
PREFERRED EDUCATION AND QUALIFICATIONS
- Prior Field IT experience
PREFERRED CERTIFICATIONS AND LICENSES
- None
POSITION SCOPE & IMPACT
- Individual contributor with impact on department and companywide.
WORK ENVIRONMENT
- Work in a climate-controlled office and routinely use standard office equipment
- Work in field locations that maybe inside and outside of buildings that may or not be climate-controlled areas
TRAVEL
- Up to 10%, as business requires
- Between Corporate Office, Field Office and Field sites (remote offices, antenna sites and drilling rigs)
PHYSICAL REQUIREMENTS
Physical Requirements
% of Work Time
Remain in a seated position
65%
Speak and hear clearly
95%
Lift office products and supplies, up to 20lbs.
10%
Stoop, kneel, bend and reach
35%
Dexterity to write and manipulate keyboard and mouse
50%
Jonah Energy determines the salary level for potential new employees by considering a candidate's experience, skills, and education, along with the position's work location, external market conditions and internal pay equity.
We offer a comprehensive benefit package including generous PTO, 401k match and discretionary profit sharing, tuition assistance, professional development, and eligibility for short term incentive program. Additionally, eligible employees may enroll in health, dental, vision and life insurance on their first day of employment and elect from several voluntary group benefits. As an employee you have the opportunity to make a difference in a company where your position is critical to project success!
It has been and will continue to be the policy of Jonah Energy LLC not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status. Employment is contingent upon successful completion of pre-employment screenings.
