National Accounts Service Coordinator (Administrative)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The CSA National Accounts Coordinator is responsible for quoting, scheduling maintenance and repairs, and project management of generators, transfer switches, and engine systems for national accounts at sites located throughout North America. The CSA National Accounts Coordinator works with critical infrastructure customers, such as emergency rooms, 911 call centers, telecommunication providers, and data centers in a manner that reflects the company's vision of working as “One Professional Team.”

Pay Rate:  $70,588.37 - $97,062.05 Annually 
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides scheduling of preventative maintenance and emergency corrective repairs of generators, engine systems, and transfer switches for national accounts
• Understands and carries out contract obligations with primary customer

• Serves as the primary point of contact for external clients, addressing inquiries and providing timely updates and reports

• Identifies and collaborates with internal departments and external vendors to schedule services based on customer needs and availability
• Prepare reports related to service delivery and client satisfaction
• Maintains internal databases with up-to-date client information and service progress
• Secures and develops accurate quotes for all services not covered by contract pricing
• Receives and processes invoices for services and ensures billing to customers in a timely and accurate manner
• Develop and/or implements department and customer procedures with external vendors, ensuring all site requirements are met
• Participates in a rotation schedule of on-call emergency response duty
• Communicates with internal departments to ensure that accounts are set up, invoices are entered, and parts are available and/or ordered
• Responsible for additional sales in preventive maintenance, corrective work, and additional projects

• Develops and maintains strong relationships with customers to understand their needs and ensure satisfaction

• Assists CSA National Accounts Manager in quotation of potential new accounts
• Reports all training needs to CSA National Accounts Manager

• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 3+ years in an administrative position
• 5+ years customer service experience
• 3+ years sales experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Analytical Skills 
• Self-starter with the ability to work with minimal supervision
• Basic knowledge of Microsoft Word, Outlook, and Access with intermediate knowledge of Excel
• Ability to multitask and work in a fast-paced environment
• Product Knowledge - effective understanding of transfer switches, generators, and engine systems
• Preferred: logistical knowledge of CAT and other dealer networks

Work Environment:

• Noise: Quiet
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Power Systems