Associate Project Manager (Information Technology)

Position Title: Associate Project Manager- Contract Development  (S4)

 

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

ABOUT THE ROLE
The Associate Project Manager is part of the Service Delivery Team within Tower Services and is responsible for completing service delivery tasks which include abstracting contractual deal points and equipment and entering them into the customers systems. The APM works closely with team members and within the customer systems.

Responsibilities 

• Project manage and support all facets of an application (in Crown Castle's and the Customer's Project Management system) from Contract preparation through Contract execution.
• Responsible for the management and coordination of team members in obtaining and reviewing the accuracy of all contractual abstraction to ensure the agreement can be executed by the customer, IE: contractual terms and equipment abstraction accuracy, modification tracking, proactive problem solving with customer and internal teammates.

• Submit tickets to customer systems for discrepancy resolution as required.
• Collaborate with internal business partners to provide updates, solve problems, and ensure smooth progress of projects. Maintain clear and consistent communication to address challenges and provide solutions.
• Generate and deliver reports when needed, ensuring stakeholders are informed on progress, milestones, and any potential project risks or delays.

 

Expectations  

• Knowledge of telecommunications/wireless associate project management functions, asset management, tower maintenance, and property management
• Ability to read and compare equipment between multiple sources for accuracy (application, drawings, customer specific program, etc.).
• Customer service orientation with a strong problem solving approach.
• Strong verbal and written communication skills.
• Ability to communicate across multiple service groups to both internal and external customers.
• Ability to work in a fast-paced environment and adjust to changes in project scope or timelines, while maintaining a positive and solution-oriented mindset.
• Take full responsibility for the completion of assigned tasks and projects. Ensure follow-through on commitments and stay ahead of potential delays.
• Ability to proactively identify and resolve issues that may arise when completing Service Delivery packages. Ability to overcome obstacles and ensuring projects stay on track.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) Required

Experience Qualifications

• 0 - 3 years of project management experience Required

Where You Will Work

Hybrid: This role falls into our hybrid work model, which is 2-days work from home (Monday and Friday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $32.98 - $45.34 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

 

#LI-IM1 #LI-hybrid 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Project Management