Customer Service Technician (Finance)
Department: Financial Aid Salary: $32,995
Description:
Job Summary
The Customer Service Technician provides general information to current and prospective students and to other university visitors.
Duties
- Provides customer support by answering questions and resolving minor issues
- Collects documents and provides assistance with obtaining documents
- Ensures the customer understands processes
- Performs data entry and administrative tasks as required
Marginal Duties
- Performs all other duties as assigned
Supervisory Responsibilities
Direct Reports:
- Supervises student workers
Delegation of Work:
- Regularly assigns work to subordinate(s)
Supervision Given:
- Supervises the work of student employees.
Qualifications
Required Education:
- Completion of some college coursework
Required Experience:
- Minimum of one (1) year of related job experience
License/Certification:
- None required
Preferred Qualifications
- None
Knowledge, Skills and Abilities
Knowledge:
- Knowledge of the departmental processes in a higher education environment, and of the associated trends, issues, and accepted practices
Skills:
- Good technical skills, including proficiency in PeopleSoft
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
Abilities:
- Ability to understand and explain university policies and processes
- Ability to verify information for customers and assist
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment
Physical Demands:
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
