Slot Technician (Personal Services)
Slot Technician
Department: Gaming Operations
Classification: Key
Exemption Status: Non-exempt
Reports To: Senior Slot Technician
Pay Grade: TBD
Location: All GLC Properties
Position Summary — The Slot Technician is responsible for installation, moving, removal, repair, maintenance and conversion of machines. Will work as a Slot Shift Supervisor in their absence.
Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation.
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Ensures that workflow processes are followed and that tasks are completed on time.
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Creating and managing shift schedules for department employees.
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Training new employees on departmental processes, procedures, and safety protocols.
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Monitoring the quality of work and output produced by the department.
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Ensuring that all safety regulations and protocols are followed.
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Facilitating communication between team members and other departments.
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Addressing and resolving issues or conflicts that may arise during the shift.
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Managing resources, such as equipment, materials, and supplies, to support departmental activities.
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Tracking and assessing the performance of individual team members.
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Ensuring that guest service standards are met or exceeded.
Qualifications
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High school diploma or G.E.D., customer service experience and Slot Attendant/Tech experience required.
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Oasis knowledge preferred.
Knowledge, Skills, and Abilities
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Ability to lead and motivate team members, fostering a positive and productive work environment.
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Excellent interpersonal communication skills to resolve issues with guests and staff.
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Ability to read, comprehend and interpret complex written and oral instructions.
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Skilled in the use of Microsoft Word, Microsoft Excel, and basic office skills.
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Ability to read, comprehend and interpret complex written and oral instructions.
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Knowledge of troubleshooting methods for assessing machines and equipment.
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Ability to accurately count currency.
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Ability to remain calm in emergencies or stressful situations.
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Ability to sustain a high level of confidentiality and professionalism.
Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age.
Physical Requirements — Position requires the ability to lift up to 70-100 lbs., climb, bend or kneel for extended periods. May be required to walk or stand for entire shifts.
Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
Special Working Conditions — Position requires flexibility to work any shift including weekends and holidays. Must be able to operate scissor lift.
This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.
Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
Grand Lake Casino reserves the right to amend this job description.
