Loan Servicing Specialist (Finance)
Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we're dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 175+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Why join this team?
We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility
What You'll Do:
Overview:
The Loan Servicing Specialist is responsible for the payment of taxes, hazard/flood insurance premiums and mortgage insurance premiums. Additionally, this employee will process insurance loss draft files, mortgage insurance cancellations/terminations, escrow account cancellations and borrower escrow analysis inquiries, complaints and assistance box.
Answer and address inbound escrow calls and HEAT tickets from borrowers in a professional manner. Provide quality customer service to all borrowers. Document borrower interactions and capture updated loan information within the core system. Process complaints and assist with the Assistance mailbox.
Process tax and insurance payments, utilizing third party vendor services
Process insurance loss draft files
Process mortgage insurance cancellations/terminations, adhering to CFPB and investor guidelines
Process escrow cancellations requests, adhering to investor guidelines
Assist the department supervisor and team lead with the annual review of escrow analysis statement and other departmental projects as required.
Adhere to strict timelines and provide attention to detail.
Qualifications:
2 years' experience working in an escrow administration environment
High School Diploma
Excellent customer service skills required.
Ability to work in a team environment
Experience working with 3rd party tax and insurance vendors preferred
FIS IBS system experience a plus
Advanced Computer Skills
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated annual rate for this role is $42,000-$55,000, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate's qualifications, skills and experience.
#LI-Hybrid
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
