Lead Guest Services Agent (Personal Services)
Ski Country Resorts is looking for a Lead Front Desk Agent to join our guest services team, you'll have the chance to apply your skills in a healthy work environment where your contributions directly impact the success of the business. We offer opportunities for professional growth in a supportive team culture. If you're passionate about problem-solving, hands-on work, and making a real difference, this is the place for you.
Job Overview:
We are looking for an energetic, detailed-oriented individual who has both excellent customer service skills and is experienced with employee management. Strong computer skills, problem solving, and multi-tasking abilities are a must!
Job Responsibilities:
Manage all guest service agents and front desk responsibilities
Communicate updates and address issues promptly with in-house guests and fellow team members.
Report, assign, and schedule maintenance and general tasks for our property management team.
Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
Maintain a thorough understanding of all software and systems used in the Guest Services environment.
Ensure all information communicated to guests about the properties is accurate, timely, and up to date.
Provide real-time updates to guests regarding routine maintenance and notices from condo associations and homeowners' associations.
Keep detailed records of communications received, sent, and actions taken within system notes.
Foster friendly working relationships with all coworkers, third-party vendors, and other departments.
Uphold the company core values and provide excellent customer service standards
Leads by example and holds team accountable for productivity and delivering results
Answer calls, emails, and texts directed to the Guest Services Team from in-house guests, team members, and others.
Qualifications
Preferred: Experience in rental management or hospitality services.
Proficiency in Microsoft 365 tools.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities.
