Housekeeping Mgr. - AmishView Inn & Suites (Administrative)
Position Summary
The Housekeeping Manager will supervise all housekeeping and laundry operations to ensure that the highest quality standards are met for this award-winning hotel property and room cleanliness. Must have a proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Possess the ability to train, develop, coach and retain employees with a focus on maintaining a healthy culture and keeping morale high. Supports hotel operations across all departments in assuring exceptional guest experience at all touch points.
Essential Duties and Responsibilities
Supports and helps maintain excellent cleanliness standards and guest service across departments.Directs training, coaching and holding team accountable to maintain hotel policies and standards with an emphasis on mentoring team members.Encourages and demonstrates positive morale characteristics and relationships for all company staff and vendors following the Company Mission Statement and Core Tenets.Flexible schedule to assist with covering different shifts as needed, including weekends, holidays, special events and staff shortages.Jump into position within or across departments and get your hands dirty when situations require it.Interviewing and hiring staff.Prepare department schedule to ensure efficiency, productivity and quality to provide the best guest service experience possible. Maintain an organized working environment where work schedules are posted in a timely manner, checklists are regularly followed, consistency in policy & procedure is maintained, safety information is readily available to staff, ordering guidelines are followed, and communication with team is thorough. Schedule and facilitate the physical set up of meeting rooms and special events held at the hotel. Provides constructive input from guest comments to foster process improvement within the hotel. Resolves all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.Communicate staff issues and needs to the General Manager. Assists with forming positive and fair solutions to these issues to maintain a healthy and happy workplace.Leads and develops agenda for department meetings and positively contributes to other meetings across departments. Effectively manage a budget by controlling costs on an ongoing basis utilizing internal resources as needed, managing payroll, physical inventory process, and minimizing turnover.Ability to follow excellent safety and emergency procedures and act upon them as the central point of contact including SDS and OSHA standards; protective safety equipment and safety training as directed.Safeguard confidential information concerning co-workers or business activities.Performs and assists with other duties and responsibilities set forth by the General Manager and Assistant General Manager.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Minimum of two years experience in related housekeeping leadership position. Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication. Fluent knowledge of the Spanish language preferred but not required. Strong leadership skills; Inspires respect and trust from others; provides vision, inspiration and guidance. Experienced in setting goals and developing individuals.Must have a guest first mentality and a strong ability to direct and manage to ensure a high-quality guest experience.Ability to remain calm in tense or stressful situations.Excellent organization with attention to detail with consistent level of accuracy and thoroughness.Ability to pivot and re-prioritize multiple tasks or goals as the hotels environment can change quickly. Appropriate time management skills. Have the ability to inspire and motivate, accept feedback from others, plan and delegate work assignments, set expectations and monitor delegated activities to completion.Proficient with Microsoft Office (Word, Excel, Outlook), property management software, and ordering/inventory systems. Must have a high school diploma or equivalent.
