Program Manager, Operations (Finance)
As a Program Manager, Operations, your core responsibility will be to drive operational excellence by focusing on knowledge management, process improvement, and data-driven insights. You will utilize your expertise in documentation, communication, and change management to optimize technical enhancements. This role demands a strategic thinker who can translate complex information into actionable plans and is passionate about developing systems that enhance team effectiveness.
What You'll Do:
- Create and maintain a central repository for collective knowledge to improve decision-making and performance.
- Analyze and map processes and customer journeys to identify gaps and prioritize key initiatives.
- Leverage various applications to gather and analyze data; providing clear, actionable insights that help us understand our performance, identify trends, and make informed decisions
- Develop and support an internal communication strategy; keeping teams aligned and informed about key initiatives, changes and successes
- Support the development of internal training programs for new initiative launches
- Measure and report on business metrics and key performance indicators (KPIs)
What Experience You Need:
- 3-5 years of experience in a Program Management or Operations-focused role
- Strong analytical skills with the ability to measure program success and report on metrics
- Experience in process mapping and/or leading customer journey workshops
- A proactive and collaborative approach, with the ability to work effectively across different teams
- Proven ability to manage multiple projects simultaneously and effectively prioritize tasks
- Exceptional written and verbal communication skills, including the ability to document and/or train on technical information clearly and concisely to both technical and non-technical audiences
- Familiarity with cloud-based applications
What Can Set You Apart:
- MBA or other advanced degree
- LEAN or Change Management principles
- Experience with Aha!, JIRA, Salesforce, Confluence, G Suite
- UiPath and AI tools
- Knowledge of HR processes
